Training programme on hospitality etiquette and protocol for services department staff

Muscat: The Assistant Secretariat General for Administrative and Financial Affairs at the Shura Council organised a training programme titled 'Hospitality Etiquette and Protocol' for staff of the Services Department at the Secretariat General.

The programme forms part of the Secretariat General’s ongoing efforts to develop staff competencies, enhance the quality of services provided, and foster a culture of excellence in institutional performance in accordance with the official protocols and established practices governing the reception of delegations and the organisation of the Council’s events and official functions.

The 15-hour training programme is designed to equip participants with the professional skills required to deliver hospitality services to the highest standards, reflecting the Council’s institutional image and further enhancing the quality of services provided during official events and occasions.

The programme covered a range of specialised topics, including the importance of hospitality and its impact on institutional reputation, effective communication skills, personal etiquette, approaches to dealing with different personality types, reception and welcoming etiquette, professional communication skills, teamwork, time management, and managing workplace pressures.

It also reviewed official hospitality protocols, the etiquette of serving food and beverages, and the selection of appropriate equipment and materials for hospitality services in accordance with recognised professional standards.

The programme adopts interactive training methods that combine lectures, presentations, practical exercises, video demonstrations, group discussions, and role-playing activities, enabling participants to apply theoretical concepts in practical workplace scenarios while enhancing their readiness to deliver hospitality services in accordance with best professional practices and official protocols.

The organisation of this programme reflects the Secretariat General’s continued commitment to strengthening the professional capabilities of its staff, enhancing institutional performance, and promoting a culture of excellence in the delivery of hospitality services in line with the Council’s institutional requirements and official protocols.