Thursday 23 / July / 2026
Muscat: Three commercial establishments operating in the vehicle maintenance and repair sector in Muscat Governorate have been convicted for violating consumer protection laws after failing to honour contractual obligations and provide agreed vehicle repair services, the Consumer Protection Authority (CPA) has announced.
According to the CPA, the court found the workshops and their legal representatives guilty, imposing fines totalling OMR 1,600, ordering them to pay all court costs, and referring related civil claims to the competent civil court.
The ruling followed complaints filed by three consumers who alleged that the workshops had failed to deliver the services promised and breached contractual agreements.
In the first case, a vehicle repair workshop delayed repainting a customer's vehicle, caused additional damage during the repair process, and refused to issue an invoice for the work carried out.
The second complaint involved a workshop that failed to complete engine repairs for nearly three years, despite the consumer having paid part of the agreed repair cost.
The third case concerned a vehicle that remained under repair for seven months. During that period, the workshop replaced the vehicle's transmission without the owner's knowledge and transferred the vehicle between several repair shops without obtaining the consumer's consent.
After investigating the complaints, the CPA referred the cases to the Public Prosecution, which brought the matters before the competent court. The court subsequently convicted the establishments and imposed the financial penalties.
The Consumer Protection Authority reaffirmed its commitment to protecting consumers' rights and ensuring that businesses comply with contractual obligations and the provisions of the Consumer Protection Law. It also urged consumers to report any violations through its official communication channels to help strengthen oversight and promote fair commercial practices.
